Help with pixels

[grigg]

(06-08-2023, 09:26 AM)Teresa Wrote: It doesn’t even show up!
 
King regards, Jack.

hi jack 

try turning the controller on and off again. 

if not then check your ip address settings again? they might of reverted back to before you changed them. 

kind regards

Jack

[Teresa]

Hi Jack,
Could you please go through to me step by step from all the way from the beginning, what to do since I don’t want to miss anything out.

Thanks in advance, 
Jack

[grigg]

(06-08-2023, 09:40 AM)Teresa Wrote: Hi Jack,
Could you please go through to me step by step from all the way from the beginning, what to do since I don’t want to miss anything out.

Thanks in advance, 
Jack

hi jack 

ive attached the link to the page about changing your ip address on the ethernet adaptor. 

https://flir.custhelp.com/app/answers/de...gs-on-a-pc 

jack 

[Teresa]

Alright, I shall try that, but are you sure I connect the laptop to the controller via Ethernet?

[grigg]

(06-08-2023, 10:03 AM)Teresa Wrote: Alright, I shall try that, but are you sure I connect the laptop to the controller via Ethernet?

Hi Jack 

yes connect the controller directly to the laptop by a ethernet cable. 



kind regrds

JACK

[Teresa]

Hi Jack, 
Nothing works! ?

Kind regards, 
Jack

[grigg]

hi jack 

is there no lights on the controller at all?

kind regards

jack

[Teresa]

(06-08-2023, 11:02 AM)grigg Wrote: hi jack 

is there no lights on the controller at all?

kind regards

jack

Nope, I think the lights fell off. Nothing you suggest is working…

Is there anything else we can do?

[grigg]

(06-08-2023, 03:38 PM)Teresa Wrote:

(06-08-2023, 11:02 AM)grigg Wrote: hi jack 

is there no lights on the controller at all?

kind regards

jack

Nope, I think the lights fell off. Nothing you suggest is working…

Is there anything else we can do?

Hi Jack 

maybe like you said send it to craig for him to look at it.

im not sure why it isnt working now. 

jack

[Teresa]

(06-08-2023, 06:34 PM)grigg Wrote:

(06-08-2023, 03:38 PM)Teresa Wrote:

(06-08-2023, 11:02 AM)grigg Wrote: hi jack 

is there no lights on the controller at all?

kind regards

jack

Nope, I think the lights fell off. Nothing you suggest is working…

Is there anything else we can do?

Hi Jack 

maybe like you said send it to craig for him to look at it.

im not sure why it isnt working now. 

jack

Hey Jack, 

Yes, that’s what I am hoping to do, I still have the guarantee, and and I’m thinking of getting a better pixel controller like the SL-2000, and hopefully it is a bit better in handling Ethernet connections!! ?

I appreciate your support, even though we couldn’t get it to work, I will send it back to Craig, see if it’s the controller and hopefully he can fix the LEDs, if it is just the controller, I will just buy the SL2000.

Thanks so much for your support! 


Kind regards, 
Jack.