Lack of customer support

[Arlette]

I have just been on the phone to the so called customer support for 30 minuets & was very disappointed in the lack of help & support, in fact I found the lady to be argumentative and arrogant, she was giving excuse after excuse as to why my 100 lights are not as bright as the 200 lights that I purchased at the same time & in the same color, I asked if it would have been possible to put that in the details of the product so we could’ve had the option of buying just the 200 lights so our singing faces lights would look visually the same, more excuses, I asked if they could give written instraction’s & all I got was “ lip syncing is very hard & that’s what the forums are for “& to just mess around with it   Then got conveniently cut off   Not impressed